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Warning To Any Players Using Click And Buy
By Inuyasha 2011-11-05 03:52:17
oh btw....they DO charge another .25 for the other account:|
Cerberus.Breathem
Server: Cerberus
Game: FFXI
Posts: 26
By Cerberus.Breathem 2011-11-05 04:40:04
I've stopped using clickandbuy as of this month, not because of any fraud charges or fees, but because when i logged in this morning it had cancelled all the content IDs for 3 accounts that i pay for. (mine and my family's accounts). I went onto the SE site to reactivate IDs, and attempted to reset the payment info for clickandbuy, thinking that maybe there was a check-box for automatic payments that i may have missed.. but it gave me an error message and said unable to process. I'm not entirely sure why it did this, since it took my payments just fine last month, but it wasted like a whole 10 minutes of my time so i figured might as well pay with crysta if i'm gonna have these issues every month.
i had this same problem..but i had too end up geting a prepaid card for it too work due too the bank account not accepting C&B even tho it workd for the first month
btw if they are takeing .25cents from every player than do the math...25cent X 100,000 people (just a #) $25000 dollars
Necro Bump Detected!
[47 days between previous and next post]
Lakshmi.Zeosilot
Server: Lakshmi
Game: FFXI
Posts: 126
By Lakshmi.Zeosilot 2011-12-21 18:00:25
Seems that issues involving users who use/used click and buy as a method of payment still exist.
I've stopped using clickandbuy as of this month, not because of any fraud charges or fees, but because when i logged in this morning it had cancelled all the content IDs for 3 accounts that i pay for. (mine and my family's accounts). I went onto the SE site to reactivate IDs, and attempted to reset the payment info for clickandbuy, thinking that maybe there was a check-box for automatic payments that i may have missed.. but it gave me an error message and said unable to process. I'm not entirely sure why it did this, since it took my payments just fine last month, but it wasted like a whole 10 minutes of my time so i figured might as well pay with crysta if i'm gonna have these issues every month.
This happened to me too at the end of November 30th and so I switched to paypal/ultimate pay and 20 days later I've been "temp suspended."
I expect I'll get this resolved but to have to jump through hoops due to some retardation that shouldn't have existed in the first place is quite annoying.
Server: Siren
Game: FFXI
Posts: 2680
By Siren.Clinpachi 2011-12-21 18:04:50
My wife ordered me something from the square enix store which now also deals in click-to-buy..... she made the purhcase but found out 2 days later that our credit cards and bank cards were all locked down because they thought it was fraud.... she had to go to the bank and unlock all our accounts and then place the order again...
good thing she caught it... already barely making it before Christmas lol...
What a pain in the ***.
Server: Bahamut
Game: FFXI
Posts: 3620
By Bahamut.Rulerofdarkness 2011-12-21 18:13:15
I have still yet to have a single problem using Click and Buy. All three accounts are perfectly fine, no extra charges, nothing. Just my experience with them.
Ragnarok.Flanteus
Server: Ragnarok
Game: FFXI
Posts: 82
By Ragnarok.Flanteus 2011-12-21 18:59:56
I have yet to unblock my account with Click&buy (instant block on creation)...and Crysta option is not available in my SE account so I can't use paypal..
and you guys are crying about .25$ overcharge? >_>
anyway, F U SE, I hope karma will hit you again like it did in FF14.
Lakshmi.Zeosilot
Server: Lakshmi
Game: FFXI
Posts: 126
By Lakshmi.Zeosilot 2011-12-21 20:42:04
Siren.Shihan
Server: Siren
Game: FFXI
Posts: 94
By Siren.Shihan 2011-12-21 20:47:36
I also have had zero issues with click and buy. I have been using it since we had to switch. Regardless I hope SE gets their own method figured out... enough of this.
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By rdelavega 2011-12-22 13:04:47
23 days. It took 23 days for SE to unlock my account.
To amend my first post. I no longer blame Click and Buy. They do suck, but things were settled with Click and Buy in a few minutes. The problem here is entirely the fault of SE's terrible customer service. There's no reason that this should have taken 3 weeks. Not to mention the only penalty should have been to block FFXI access, and not access to my entire SE account.
Same issue here. Did it just fixed by itself? SE sends me to C&B and C&B back to SE wtf!!!
Server: Odin
Game: FFXI
Posts: 228
By Odin.Skeero 2011-12-22 13:16:59
My wifes character got temp supsended also. Spent hours on the phone, even had a rep hang up on us, we called back got him again, and he hung up on us again. Finally got someone worth a ***and they told us we she was being investigated for suspicious activity and for OUR protection they cant give us any information. This was over a week ago and nothing has been resolved. Seems like a lot of people are experiencing this. :/
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Bahamut.Danthebk
Server: Bahamut
Game: FFXI
Posts: 198
By Bahamut.Danthebk 2011-12-22 13:22:07
When I first switched to Click and Buy when they implemented the system, in the first two months of it's release they charged me six times. I was not activating/deactivating services or anything, I wasn't having issues making payments. I just gave them my credit card info and went back to the game yet they charged me once every 10 days for 2 months until I quit... Until I came back using crysta... Which is a HELP I AM TRAPPED IN 2006 PLEASE SEND A TIME MACHINE system but at least it hasn't costed me 3x as much.
By rdelavega 2011-12-26 16:00:15
Anything on the sudden account terminations from SE? - I haven't been able to recover my char after 2 weeks due an allegdly charge back from click & buy. Al they say is to wait but do not know for how long. I'm sick of all this.
Happy holidays.
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Lakshmi.Zeosilot
Server: Lakshmi
Game: FFXI
Posts: 126
By Lakshmi.Zeosilot 2011-12-30 12:48:43
I'm not sure what specific action remedied my situation, but as of today I am able to resume play on my account.
Asura.Miyara
Server: Asura
Game: FFXI
Posts: 70
By Asura.Miyara 2011-12-31 21:12:39
23 days. It took 23 days for SE to unlock my account.
To amend my first post. I no longer blame Click and Buy. They do suck, but things were settled with Click and Buy in a few minutes. The problem here is entirely the fault of SE's terrible customer service. There's no reason that this should have taken 3 weeks. Not to mention the only penalty should have been to block FFXI access, and not access to my entire SE account.
Same issue here. Did it just fixed by itself? SE sends me to C&B and C&B back to SE wtf!!!
Yeah, I checked one day and it was unlocked. All SE would tell me is to wait until they unlock your account, and they would send an EMail. It sucks.
And they never sent that EMail.
Just want to get the word out to anyone who may be paying to FFXI using Click and Buy, abandon chip. Change your payment info on the SE Management site ASAP. Buying Crysta sucks, but it's far better than losing your account.
I am currently in the middle of a nightmare with SE's customer service. Due to an error with Click and Buy, a chargeback was issues to Square. So I work with Click and buy, and quickly resolve the matter. Pay the fee, and Square Enix gets their money. That was last Sunday.
The chargeback resulted not in the cancellation of my FFXI access and account (my community profile is still active), but a total termination of my Square Enix Account. I can't log in to change billing info, register new games, access the forums, or even ::shudder:: log into FF XIV. Calls to SE customer service have been useless. Under the new billing policy, they can't do anything. According to them I have to wait until Click and Buy contacts them, and for them to get around to unbanning my account. Providing SE with the transaction number from C&B, showing that they have been paid is not enough for them. When asked for an ETA, they won't even say if this issue will be resolved within a month.
This is a horrible way to run a business, and handle something as simple as a card chargeback.
So there's my warning. Ditch Click and Buy, because if there is ever any issue with it, you're screwed, and SE has no idea how long it might take to get it fixed on their end. Buying Crysta sucks, but at least then you just get your access cut off for non-payment if something screws up, and you won't have to worry about a chargeback.
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