Regarding the response to a critical vulnerability in the PHP programming language, we were forced to unexpectedly suspend new logins for approximately one day from Oct. 21 to Oct. 22, 2026. We apologize for the inconvenience caused.
Although this was an urgent security measure, in consideration of the fact that we were unable to provide advance notice and that the suspension lasted for an extended period, we would like to grant one day of game time to the following customers.
Eligible Accounts: FINAL FANTASY XIV service accounts that meet the following conditions:
・The full version of FINAL FANTASY XIV has been registered to the service account.
・The service account had an active subscription as of Oct. 21, 2026 or Oct. 22, 2026 (PDT).
Grant Period: One day of game time
・For accounts with recurring subscription payments, the subscription end date at the time the game time is granted will be extended by one day.
* Paid optional services, such as additional retainer subscriptions, will also be extended by one day.
・For accounts without recurring subscription payments, one day of game time will be added.
Grant Timing: To be granted sequentially from Oct. 28, 2026 12:00 a.m. (PDT)
・Due to the large number of eligible service accounts, the process is expected to take two to three days to complete.
*The above compensation applies to services in the global version. Because the impact on logins and applicable laws vary by region, the availability of compensation and the number of days granted for the emergency response to the vulnerability in the PHP programming language will differ depending on the operating region.
We sincerely apologize for the inconvenience caused.