|
Warning To Any Players Using Click And Buy
By onionknightpld 2011-10-12 19:29:31
People crysta is not that bad i couldn't figure out the click and buy because it said my CC info was invalid so after trying that for about an hour i gave up, then i tried the crysta put in my CC info and got $20 worth and was done took like 5 mins you just have to remember to put more crysta every month but i guess to some people thats just to hard.
Server: Odin
Game: FFXI
Posts: 6558
By Odin.Zicdeh 2011-10-12 19:49:09
I haven't had any issues with Click & Buy personally, but I'm thinking of switching over to Crysta, just because it'd be more appropriate given my current habit of "not playing".
So, how does one actually "Ditch" Click & Buy? I've been milling around their labyrinthine site for a while with no answers. And the last thing I want to do is *** something up and be permablocked out of FFXI.
By onionknightpld 2011-10-12 19:53:54
I haven't had any issues with Click & Buy personally, but I'm thinking of switching over to Crysta, just because it'd be more appropriate given my current habit of "not playing".
So, how does one actually "Ditch" Click & Buy? I've been milling around their labyrinthine site for a while with no answers. I would say you could either simply block them from your CC company or just dont have the money in your account when its billing time but you would prob get screwed out of your account
Server: Odin
Game: FFXI
Posts: 6558
By Odin.Zicdeh 2011-10-12 19:57:52
I haven't had any issues with Click & Buy personally, but I'm thinking of switching over to Crysta, just because it'd be more appropriate given my current habit of "not playing".
So, how does one actually "Ditch" Click & Buy? I've been milling around their labyrinthine site for a while with no answers. I would say you could either simply block them from your CC company or just dont have the money in your account when its billing time but you would prob get screwed out of your account
Yeah, I figured.
I'm coming up on expiration soon anyway. It looks like any card registered through SE has to go through Click & Buy, even if you want to use Crysta though.
By onionknightpld 2011-10-12 19:59:28
I haven't had any issues with Click & Buy personally, but I'm thinking of switching over to Crysta, just because it'd be more appropriate given my current habit of "not playing".
So, how does one actually "Ditch" Click & Buy? I've been milling around their labyrinthine site for a while with no answers. I would say you could either simply block them from your CC company or just dont have the money in your account when its billing time but you would prob get screwed out of your account
Yeah, I figured.
Here you go http://www.clickandbuy.com/WW_en/help.html then click on how can i cancel a subscription
I'm coming up on expiration soon anyway. It looks like any card registered through SE has to go through Click & Buy, even if you want to use Crysta though.
Server: Odin
Game: FFXI
Posts: 6558
By Odin.Zicdeh 2011-10-12 20:01:48
I just realized FFXI isn't even registered with their system yet anyway on my account.
Sometimes problems do solve themselves!
Server: Asura
Game: FFXI
Posts: 11
By Asura.Wilmakitty 2011-10-12 20:57:53
Living in NA I use Crysta simply by going to my local convenience store (7Eleven,Walgreens,CVS or Gamestop)and buy a $20 Ultimate Game Card to purchase my crysta with. Also can be found @ http://www.UltimateGameCard.com
Since I drive past one of them on an almost daily basis it isn't much of an inconvenience to stop and pick up one or two. So much better that C&Bscammers!
[+]
By Inuyasha 2011-10-12 21:47:22
The only problem ive had so far is them charging an extra 25 cents for "international transaction fees"....I am ever forseeing the possible "lulz no FFXI for yuu" errors one day...
Bismarck.Luces
Server: Bismarck
Game: FFXI
Posts: 519
By Bismarck.Luces 2011-10-12 22:09:12
I use Krysta because the first time I switched C&B would tell me the payment was made but it wasnt showing up on my bank or my SE account and I Was kept of ff for 4 days. Switched to Krystia and no problems
By Otomis 2011-10-12 22:19:59
used click and buy for about a week, and it was total garbage. Crysta is simple and fast. only thing I do not like is not being able to buy a more specific amount of Crysta. However in a phone chat with SE rep they say they plan to soon make it purchasable in varying amounts through square sight.
Cerberus.Kiori
Server: Cerberus
Game: FFXI
Posts: 298
By Cerberus.Kiori 2011-10-12 22:56:20
Quetzalcoatl.Acropora said: »I'd also like to know what would happen if you cancel your C&B account =/ We've had a few problems with banks thinking that the statements are for online casinos -.- Apparently they don't like that at all. If you go to disable/cancel your C&B account, do they see that as taking off billing info and suddenly freakcharge you for not having a payment method for FFXI or is that seperate? Also I heard that since the company is based in the UK, if you use a US VISA card (which we do) you'll get an extra fee charge each month =/ I haven't seemed to notice it but I'm going to check my account now. Thanks in advance.
Edit: they are charging me extra fees -.- screw this. i canceled click and buy. i wanted nothing to do with them on my card after i switched to crysta. as long as you set your account to pull from crysta there's no problem. you don't need click and buy to buy crysta so you'll still have your se account, just a different form of payment.
Carbuncle.Wulfshadow
Server: Carbuncle
Game: FFXI
Posts: 486
By Carbuncle.Wulfshadow 2011-10-12 22:57:27
I was using Click&Buy since the transfer option was available, and haven't had any issues thus far.
Granted however, it's only been, what, 3 months?
Point being, this thread got me thinking that getting SE PO'ed at me because of something clickandcrap did and getting my account b& just wasn't worth it.
So I got off my *** and changed all of my payment methods, ffxi and ffxiv to crysta, and loaded up 3000 crysta using paypal.
Hopefully this severs any/all ties with clickandcrap
tl;dr Thanks op
editforgreatjustice: The whole entire process took under 5 minutes to change from clickandbutthurt to crysta
If you're even remotely considering changing, it isn't tedious at all
Cerberus.Kiori
Server: Cerberus
Game: FFXI
Posts: 298
By Cerberus.Kiori 2011-10-12 23:10:13
I haven't had any issues with Click & Buy personally, but I'm thinking of switching over to Crysta, just because it'd be more appropriate given my current habit of "not playing".
So, how does one actually "Ditch" Click & Buy? I've been milling around their labyrinthine site for a while with no answers. I would say you could either simply block them from your CC company or just dont have the money in your account when its billing time but you would prob get screwed out of your account
Yeah, I figured.
I'm coming up on expiration soon anyway. It looks like any card registered through SE has to go through Click & Buy, even if you want to use Crysta though. I haven't had any issues with Click & Buy personally, but I'm thinking of switching over to Crysta, just because it'd be more appropriate given my current habit of "not playing".
So, how does one actually "Ditch" Click & Buy? I've been milling around their labyrinthine site for a while with no answers. And the last thing I want to do is *** something up and be permablocked out of FFXI. I haven't had any issues with Click & Buy personally, but I'm thinking of switching over to Crysta, just because it'd be more appropriate given my current habit of "not playing".
So, how does one actually "Ditch" Click & Buy? I've been milling around their labyrinthine site for a while with no answers. I would say you could either simply block them from your CC company or just dont have the money in your account when its billing time but you would prob get screwed out of your account
Yeah, I figured.
I'm coming up on expiration soon anyway. It looks like any card registered through SE has to go through Click & Buy, even if you want to use Crysta though. Nope, it appears that way but you certainly don't need Click and Buy.
Log into your account. Go to "List Options Continued Automatically".
Under PlayOnline / FINAL FANTASY XI. You should see a box with your ffxi info and ID and next to that an "Options List" button. click it.
Should come to a page that lists all your characters and such. At the top there is an option for adding more "characters" and under that is "Payment Details"
It should list Payment Method in the first row with a button to the right saying "Update" click it. Click next at the bottom on the "read me" box thing.
You should be given two methods now. One for click and buy, one for crysta. Click the crysta option, click next, click Update to confirm, and then Done. Then you go to the right of your screen and click "Add Crysta" under "Payments and Service Fees".
Carbuncle.Wulfshadow
Server: Carbuncle
Game: FFXI
Posts: 486
By Carbuncle.Wulfshadow 2011-10-12 23:12:13
To add onto what Kiori said, the other option is UltimatePay or some ***, but UltimatePay gives you the option of PayPal upon choosing it, although if you're using noscript you'll have to allow all scripts on the page like a billion times before it will allow you to click the PayPal tab
Carbuncle.Wulfshadow
Server: Carbuncle
Game: FFXI
Posts: 486
By Carbuncle.Wulfshadow 2011-10-12 23:14:01
After you choose UltimatePay you'll end up with an overlay looking like this, only not on the paypal tab:
Just allow scrips if you have noscript on
tab over
and subsequently
[+]
Cerberus.Kiori
Server: Cerberus
Game: FFXI
Posts: 298
By Cerberus.Kiori 2011-10-12 23:14:13
Carbuncle.Wulfshadow said: »To add onto what Kiori said, the other option is UltimatePay or some ***, but UltimatePay gives you the option of PayPal upon choosing it, although if you're using noscript you'll have to allow all scripts on the page like a billion times before it will allow you to click the PayPal tab you can use Click and Buy / Ultimate Game Cards / Paypal from this option, I figured people can figure it out from there.
Carbuncle.Wulfshadow
Server: Carbuncle
Game: FFXI
Posts: 486
By Carbuncle.Wulfshadow 2011-10-12 23:15:50
Carbuncle.Wulfshadow said: »To add onto what Kiori said, the other option is UltimatePay or some ***, but UltimatePay gives you the option of PayPal upon choosing it, although if you're using noscript you'll have to allow all scripts on the page like a billion times before it will allow you to click the PayPal tab you can use Click and Buy / Ultimate Game Cards / Paypal from this option, I figured people can figure it out from there. yeah, but I wanted some reason to justify having made a screenshot
besides, I has the dumb and I had no *** clue what UltimatePay was when I did it
Cerberus.Kiori
Server: Cerberus
Game: FFXI
Posts: 298
By Cerberus.Kiori 2011-10-12 23:18:17
Carbuncle.Wulfshadow said: »Carbuncle.Wulfshadow said: »To add onto what Kiori said, the other option is UltimatePay or some ***, but UltimatePay gives you the option of PayPal upon choosing it, although if you're using noscript you'll have to allow all scripts on the page like a billion times before it will allow you to click the PayPal tab you can use Click and Buy / Ultimate Game Cards / Paypal from this option, I figured people can figure it out from there. yeah, but I wanted some reason to justify having made a screenshot
besides, I has the dumb and I had no *** clue what UltimatePay was when I did it :P no problem. I had to look it up too. Ultimate Pay doesn't list FFXI still under it's options or Playonline (at least when I looked) but at least that site i feel better since I've sold the cards at my local Walmart...and I trust them 10x more. I actually use Paypal to pay for my account, so I am happy for Crysta. It doesn't bother me that I have to pay $20 now to play for a month. I just look at it as in a few months, I will have a free month with all the extra crysta I had to buy :}
By Sorka 2011-10-13 02:07:58
Do we know yet when SE is going to get off their *** and give us alternatives to using Click and Steal or Shysta?
Cerberus.Kiori
Server: Cerberus
Game: FFXI
Posts: 298
By Cerberus.Kiori 2011-10-13 02:11:29
Do we know yet when SE is going to get off their *** and give us alternatives to using Click and Steal or Shysta? just said they were going to do it in the future, nothing yet.
Asura.Ryusen
Server: Asura
Game: FFXI
Posts: 13
By Asura.Ryusen 2011-10-13 03:29:38
here the answer i got this morning
Dear Customer,
Thank you for contacting the Square Enix Support Centre.
Thank you for informing us that your payments are up to date.
We endevour to have your account back up and running withing the next 5 working days.
If you have any further questions regarding this, please do not hesitate to contact us again.
Best wishes,
SQUARE ENIX Support Centre Team
Thank you again for contacting us and for your interest in Square Enix products!
More help and information are available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/
So i guess i just have to wait a few days then
Hopefully ....
Server: Phoenix
Game: FFXI
Posts: 72
By Phoenix.Supakoneko 2011-10-13 09:31:14
I had a similair response, I spoke to 'Agent Chris', who was actually pretty friendly/co-operative, on the Square Enix Support Live Chat. Basically told me what I already knew and said if it's not up and running by next Wednesday, I'm to get in touch and they will investigate further. Take yo time ClickandBuy x.x
Bahamut.Josseppi
Server: Bahamut
Game: FFXI
Posts: 106
By Bahamut.Josseppi 2011-10-13 10:22:14
I've had an extra 10 cent charge every month since the switch. Not a big deal, but still shadey.
Fenrir.Vazerus
Server: Fenrir
Game: FFXI
Posts: 263
By Fenrir.Vazerus 2011-10-13 11:10:19
-unrelated to op-
I find it amusing that some people complain about the international charge, but then decide to overpay with Crysta anyway like it's no problem at all xD.
Carbuncle.Shayala
Server: Carbuncle
Game: FFXI
Posts: 184
By Carbuncle.Shayala 2011-10-13 11:32:03
-unrelated to op-
I find it amusing that some people complain about the international charge, but then decide to overpay with Crysta anyway like it's no problem at all xD.
The Crysta isn't taken (never to be seen again) like the C&B fees are though, it stays in your account ready to be used next billing cycle.
Fenrir.Vazerus
Server: Fenrir
Game: FFXI
Posts: 263
By Fenrir.Vazerus 2011-10-13 11:35:10
Which may or may not be used, and definitely not to its entirety. It's the same reason I don't like microsoft/wii points. *shrug*
Valefor.Ivaan
Server: Valefor
Game: FFXI
Posts: 605
By Valefor.Ivaan 2011-10-13 18:02:19
Ok so ppl who DID cancel click and buy what did you do?
you have to cancel your click and buy account from clickandbuy.com
and then switch payment to crysta?
Do you also have to cancel it on the playonline payment site?
Asura.Ryusen
Server: Asura
Game: FFXI
Posts: 13
By Asura.Ryusen 2011-10-14 01:55:25
got my account back this morning well only one still waiting for the second to be unlocked
i canceled clickandbuy monthly payement directly on my SE account then i switch to crysta
hopefully now no more problem
Cerberus.Kiori
Server: Cerberus
Game: FFXI
Posts: 298
By Cerberus.Kiori 2011-10-14 05:43:15
Ok so ppl who DID cancel click and buy what did you do?
you have to cancel your click and buy account from clickandbuy.com
and then switch payment to crysta?
Do you also have to cancel it on the playonline payment site? read up a bit further, gave a step by step on how to change to crysta.
Just want to get the word out to anyone who may be paying to FFXI using Click and Buy, abandon chip. Change your payment info on the SE Management site ASAP. Buying Crysta sucks, but it's far better than losing your account.
I am currently in the middle of a nightmare with SE's customer service. Due to an error with Click and Buy, a chargeback was issues to Square. So I work with Click and buy, and quickly resolve the matter. Pay the fee, and Square Enix gets their money. That was last Sunday.
The chargeback resulted not in the cancellation of my FFXI access and account (my community profile is still active), but a total termination of my Square Enix Account. I can't log in to change billing info, register new games, access the forums, or even ::shudder:: log into FF XIV. Calls to SE customer service have been useless. Under the new billing policy, they can't do anything. According to them I have to wait until Click and Buy contacts them, and for them to get around to unbanning my account. Providing SE with the transaction number from C&B, showing that they have been paid is not enough for them. When asked for an ETA, they won't even say if this issue will be resolved within a month.
This is a horrible way to run a business, and handle something as simple as a card chargeback.
So there's my warning. Ditch Click and Buy, because if there is ever any issue with it, you're screwed, and SE has no idea how long it might take to get it fixed on their end. Buying Crysta sucks, but at least then you just get your access cut off for non-payment if something screws up, and you won't have to worry about a chargeback.
|
|