ClickandBuy - Why Do People Hate It?

I can't even figure out how to reactivate my character. I keep getting an error.

"An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 105)"

Anyone have a solution to this?

a valid card i have , have had this card for 10+ years , and it say's number not valid. srsly why use some shitty version of paypal .

More or less what he's saying is if you don't stay with click&buy, or if click&buy is forced to clean up their act, they'll go broke, and the world will end.

The ones complaining about the complainers are the crybabies. Why settle with this system when they could improve it by providing us with a direct payment option as well? Japanese players have the option. Why not us?

I'm glad they added alternate payment options; however, they should have kept the direct-payment option.

Blatent troll aside, this post is the reason we can't have nice things.

I have this amazing Kleenex +1 here, and I'll sell it to you for $8.75. You can pay me by giving me $10, or I can take your credit card, provided your bank hasn't blacklisted me and you don't mind the occassional extra admin charges!

See why people are pissed? Why should I pay $10 for a product advertised at $8.70? Apathy toward it is the reason companies get away with this crap in the first place.

If it makes you feel better, I am indeed quitting this month because of this, and no crappy chocobo stick is gonna change my mind.

Most credit card companies worth a damn, have this company on their Auto-decline list.

That should be enough for the ppl in this thread saying there's nothing wrong with ClickandBuy. So there's nothing wrong with being constantly overcharged? Given no explanation? Seriously..

for me it's a matter of risk/benefit ratio.

at pol it is like this:

risk:
account hacked > people can play ffxi,buy new content ID's (limited to 16 if remember right) and add-ons, (max dmg about 30€)

benefit:
i can play ffxi

now for the new 3rd party methods:

risk:
account hacked > people can buy things in every online stores the 3rd party is accepted, dmg can go by far beyond 1000€, this also makes the 3rd party accounts more attractive to hackers as pol is.

benefit:
i can play ffxi

as you can see we are sitting on a much higher risk but we still have the same benefit, that's why i don't accept it.
of course i could use it and drive everytime to the bank when they made a wrong debit, but that's my time time/fuel i have to spend for something i didn't cause.and i have a brain and i know that i don't have to accept it.and also i know in fact that if enough ppl are going to quit as well, the loss will be high enough that SE realizes that something is going wrong and that ffxi isn't profitable enough.
at this point SE has three options:
1. they simply shut the servers down
2. they reduce their costs for the game (server merges,kick some employees ect.)
3. they change the payment into acceptable method, so can get back to the playerbase they had before this ***has been implemented.

Edit:
cost/benefit ratio:
pol:

12.95€ for main char

3rd party:

12.95€ by SE + {put the one time fee number of the 3rd party in here} + any additional things, like driving to bank because of wrong debits, wrong (too high) debits which causes my account to go into negative or close to 0€, so my bank blocks payments like for water,electricity,insurances which are made shortly after it.this companies will send me billing reminders which have additional fees.

Edits: and well the crysta. need to overpay everytime, that inacceptable as well.

as u can see this game can cost me much more money now.

Not quite sure why is rimming ClickandBuy so much...
Ok so "innocent until proven guilty".. but why? There's heaps more 'alleged' allegations against clickandbuy then there are positive productive ones... surely any sensible person would see ClickandBuy are at the very least just a little bit shifty..

Also, Just lol... clearly a fool with more money then sense, you buy most of your rare/ex in game, gil too most possibly, your advice or opinion is void..

^ This I think sums it up..

Overall.. it's just another 'meh' move from FFXI :|

I don't know why but your UFO avatar made me spit my coffee. Anywho, the thing that sucks most about click & buy the most imo, is that the players have bitched about POL for years, and when they finally decide to get rid of it, they provided us with an alternative that has no discernible benefit of any kind. Just my two cents about the topic at hand, but I really just wanted to say that the UFO got me for some reason!

someone trumped Kalyna... no one saw that coming, well played Syto.

Verifying the card is probably what caused the credit card to freeze. In fact I believe it was Visa not the bank that blocked it. I'm not sure though.

As per the name of the bank it is Banco Regional de Brasilia/BRB (no, nothing to do with "be right back" lol)

ewwwww BRASIL sucks >.< But Sao Paulo > Brasilia any day XD

Eu Sou Paulistano XD

hahahaha

but now seriously , C&B = CRAP

Wife's ID got Cancelled out of nowhere and when we try to RE-ACTIVATE IT , IT sent us to their NEW "SQUARE ENIX" Account ***

Try to put all that BS they ask but the new CLICK an BUY PASSWORD didn't match and *** -.-

SEI Made it something that used to be 5 minutes to update CC INFO into a nightmare -.-

CHANGE BACK TO POL SEI >.> U Better that way

Tangus,
I have to agree with you about the alternative payment method providing no discernible benefit. I will say this much too. I have been watching my bank account to see if I have been charged for August, and I hadn't been charged yet so I took it upon myself to call SE; who in turn directed me to call Click and Bull. So I when I called Click and Bull I was rather irritated to say the least. Not only was I on hold for almost a hour, the representative was rude and I kinda felt like I was getting talked down to. I really wish they would have a smoother service than Click and Bull for credit/debit cards.

.39 cents does not seem like a whole lot to pay per person each month. That is only an extra 4.68 per year per person. You must consider the larger picture about being nickeled and dimed though. There are currently 1442 players right now on Cerburus Server at midnight PST. That is an additional 6748.56 profit being made from the customer each year. Now take into consideration that not everyone in the Cerberus Server is actually logged in right now. That number becomes much greater. Now assume each server (17 I think) has that same number of people logged in right now also. That number is now 114,725.52. This number is only based on a fractional number of the ammount of players who play this game. I do not know the total number of players currently playing FFXI on all servers and do not know where to find that number either. Bottomline a company is making a nice profit from nickel and diming us. The customer will always be taken advantage of if they do not speak up. That 100k number that I came up with is just a small example of what they actually make from the extra cost. Think about it! Why should we make someone else richer when we do not gain anything ourselves.

It's not that it's a "change" that people don't like. Changing the log-in screen from X to Y is a change. Saying that it's "change" is very much the escape-goat for us that are annoyed with changing something that's not broken to begin with.

1. 39 cents isn't much today; HOWEVER, it's a 3rd-party WE ARE paying for/supporting; as that was nicely pointed out earlier. To add to this, who's to say this 3rd party will not increase that in the future (I want to see contracts!)? If people don't b'sh about it now, then the message will never be sent that's its garbage to run a 3rd party at us with a bad rep, even if they reimbursed millions, which makes me even more nervous now. Thanks.

2. I HATE, absolutely HATE calling SE and their 20+ min's of themed Final Fantasy songs waiting for a rep asking endless account security questions but at least I'm talking to someone w/n the 1 (let me re-iterate that: O N E) company that has full power over my account. At least I know something will get done. Now we allow another company to step-in to listen to their non-Final Fantasy music! That sucks exponentially (probably around the tenth to the tenth-power). SO, what if there's an issue at their end that effects my account, that would affect me! REALLY AFFECT ME! Not to mention other soon-to-come issues and how will SE and C&B handle these issues.

3. Put me under the "My bank (which is a barney-badass bank) blacklisted them". But why is my bank barney-badass you ask? Because I get to *approve* those charges, monthly! That makes me feel as secure as having a Galka whm, freshly burned 30-90 and naked as a main heal! "I'm ready to go guys!" 0.o'

So, Apparently there are several banks just from this post alone that do not like "change".

P.S. The U.S. Yanks quite literally, as in absolutely w/o choice, had to elect a new president. 8yrs is their Prez' level cap, I do believe. (Not pointing figures at posts to which this refers to, but...) ^^/

I use to support C&B but after the ***they pulled they will never see a cent of my money. these *** charged my credit card for late fees then had the balls to block my credit card when i tried to reactivate my content id's.
Click&Buy can suck the snotty end of my F%$k stick!

Just a random update but I was just charged last months bill and was NOT charged anything extra, no random amounts, no "conversion fees" or anything but my normal amount. And they sent me an email telling me they charged it. I'm sorry other people are having issues with it.. but for me, so far, everything has been very smooth.

I received my email notification today as well. Essentially these were the charges:

Basically nothing unexpected, I knew I was going to get charged 13.95 total as when I first agreed to clickandbuy (just wasn't sure when they were going to start charging).

They also sent two additional emails, first one confirming they had charged the transaction, and second notifying me of the billing having begun.

You plan on quitting FFXI next month? or the month after? the change does used in the following service fee. I actually thought bout moving to crysta just to make sure I *knew* I had funds ahead of time with the 'master' company that controls my account, so that if something were to happen with C&B it wouldn't be a sudden incident.

PS: just about every major company uses a 3rd party (i.e.: merchant account) to make charges to credit cards. Just most of the really large ones normally make it look like it's themselves doing the actual charging. The companies still have to pay a transaction fee. Hell even McDonalds pays a fee for every McDouble purchase, just tends to be a much lower fee than your mom and pop gas station that requires a 5$ minimum on credit card purchases.

If you think about it, SE is just being more transparent then most. Now just imagine how many companies you are dealing with that you think are the "official" employees only to find out they're a 3rd party or contractors.

I dont like it because my bill has just been taken out automaticaly out of my checking account, for the past 2 years, now I have to dig up all this info in my closet, try to remember my playonline password, and go thru a bunch of stuff, and from what I've heard, I might have to do this every month.

Not knowing your POL password (or even ID for that matter) is like a disaster waiting to happen. Kind of like how I lost my old account from few years ago when the xbox would never turn back on. And course SE wouldn't even help without the ID, even if I could give them transaction IDs of all the billings they been charging for the months after.

:P the alternative is to just buy crysta once a year. I assuming you don't forget your square enix login next year.

This month, basically I haven't gone through the account transfer process yet. I may do just to give me peace of mind that my character won't be deleted at the end of the month or something, but either way, I won't be buying any Crysta until I can buy it through a wallet system.

My billing for August went through POL as normal, so I've had no experience with the current system.

Like.. I agree with what everyone's saying and although I don't fear change and I don't think many are, they're just unhappy about certain events, I found this pic and thought it appropriate here :S

A couple pages ago i posted i had no problems with this, i checked my credit card and i guess i lied. So far they have only billed me for 1 of my 3 characters, so I am ahead because of this switch lol. $13.95 for 3 char, nice.

Until they suspend your account for the missed payments (i.e.: a mistake they made). :P Look out for it.

If they charge any unautherised fees from your account, I beleave even in the US, because C&B are based in the UK you can still complain through the Financial Ombudsman, that is a government organisation which has the power to ultimatly close a banking company, wether they are online or high street, down.

So any charges that are not in the ToS for click and buy can be claimed back, this would also make the authorities perform a full investigation into C&B if it happens US players that are crying about having to pay an exchange rate, guess what EU players have technicly paied alot more than US players when the charge for 1 content ID was £9 or i believe about $10 Which taking exchange rates into account made UK players pay more than US, did we rage about that?

The money US players are paying through C&B makes it alot more even between US and UK players as well. Yes there are banks that have C&B on an auto blacklist but for the Aug fees I have yet to see threads with over 100 replies complaining about banks blocking C&B so it is not a wide problem.

As far as I know in UK our banks do not have an auto blacklist for any companies because we have adequate protection against unautherised fees, the problem in US is they dont know how much protection we have under our laws, as I said before we have had credit insurance refunded to thousands of people making millions of pounds because customers didnt know, it wasnt in the conditions of the credit and because of this the banks have been ordered by the courts to pay the money back.

Banks have put aside billions of pounds to cover these repayments, this is the scale our laws can go. If your bank has blacklisted C&B you should beable to ask why, and if its because of unautherised payments.

I have just sent an email to the Financial ombudsman to clarify if people outside the UK have rights under UK law, and when I get a reply I will post it here, whatever they say.