Are you serious? You tell me I'm receiving this product on january 26th by 8PM for the last several weeks and now all of a sudden it's out of stock and delayed in shipping indefinitely?
Jack: Hello, my name is Jack. I'm here to help you today.
I'm sorry to hear that you haven't receive your product yet.
May I have your order number, please?
Me: 114-*******-******
Jack: Thanks. I'll check that for you.
Could you please wait for about 2 to 3 minutes while I check this for you? (around 12 minutes pass)
I'm sorry to keep you waiting. It'll just be a moment longer. (another 5 minutes pass)
Let me connect you to a member of our soft ware downloads team who are specialized to help you with this issue. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Ravi from Amazon.com
Ravi: Hello, my name is Ravi. I'll be happy to help you today.
Please be on hold while I look into your previous conversation and help you accordingly.
Thank you for waiting, Dominick
In this case, please let me connect you to our specialist team who can help you better.
A Customer Service Associate will be with you in a moment.
You are now connected to Priyanka from Amazon.com
Priyanka: Hello, my name is Priyanka. I'll be glad to assist you today.
Please give me a minute while I read previous conversation.
I've checked and see that you have placed this item that wad sold and shipped by amazon. Now the currently out of stock in amazon. But the item is available from the seller.
If you keep this order means, you'll get the item on march.
In this case, I have a solution for you.
Me: that's unacceptable. what justifies a 2 month delay, and why was I not informed that you were out of stock before the release date?
Priyanka: I can cancel the order.
You can reorder the item by using the below link:
http://www.amazon.com/dp/B012TRQKZA
Me: why so I can spend $12 extra?
no thank you