POL-5312 Error Please Help

Eorzea Time
 
 
 
Language: JP EN FR DE
Version 3.1
New Items
users online
Forum » Everything Else » Tech Support » POL-5312 error please help
POL-5312 error please help
 Alexander.Delerium
Offline
Server: Alexander
Game: FFXI
user: Dzone
Posts: 15
By Alexander.Delerium 2011-05-04 22:17:53
Link | Quote | Reply
 
I just started gettin this 2 days ago, still can't log in. Never had problem with it before but maybe it has somethin to do with our free month (April 2011)? I play this on the PC.
 Phoenix.Degs
Offline
Server: Phoenix
Game: FFXI
user: Degs
Posts: 2448
By Phoenix.Degs 2011-05-04 22:19:58
Link | Quote | Reply
 
5312 is .. no content id correct?

if thats the case, go to membership>update payment information>reactivate content id

bout all you can do
 Alexander.Delerium
Offline
Server: Alexander
Game: FFXI
user: Dzone
Posts: 15
By Alexander.Delerium 2011-05-04 22:31:05
Link | Quote | Reply
 
It says my playonline ID and password is incorect. I can't get past the main Playonline screen. Tried to click on see information and that says there having maintenence.
 Bahamut.Nixak
Offline
Server: Bahamut
Game: FFXI
user: Nixak
Posts: 1270
By Bahamut.Nixak 2011-05-04 22:36:53
Link | Quote | Reply
 
Any chance that someone else accessed your account and deleted your character and changed the passwords?
 Caitsith.Unafae
Offline
Server: Caitsith
Game: FFXI
user: Unafae
Posts: 78
By Caitsith.Unafae 2011-05-05 07:44:42
Link | Quote | Reply
 
Did you just get a token or maybe checked to use it and don't have one? I would double check your settings and see if something is checked that shouldn't be. If everything is good I think you should call POL asap.
 Bismarck.Cerelyn
Offline
Server: Bismarck
Game: FFXI
Posts: 365
By Bismarck.Cerelyn 2011-05-05 07:55:09
Link | Quote | Reply
 
Or deleted your SE account? If you does that you cant login anymore
 Alexander.Delerium
Offline
Server: Alexander
Game: FFXI
user: Dzone
Posts: 15
By Alexander.Delerium 2011-05-05 12:24:26
Link | Quote | Reply
 
About a week ago i linked my account to the official forumn site, so i could use that to post something. I did have some trouble getting that site to work at first, but aventualy i got it to work, but now i can't even log into the game or the Forumns.

That may of somehow caused it. At first i somehow ended up setting up an acount with ff14, then i went back to setup one with ffxi.
On the forumns site that is.
 Odin.Ananea
Offline
Server: Odin
Game: FFXI
user: Anane3298
Posts: 17
By Odin.Ananea 2011-05-05 12:31:48
Link | Quote | Reply
 
Are you signing into Playonline with your Square Enix account? Did you change it when you signed up for the forums? If you have a Square Enix account that your Playonline account is linked to you must sign in with Square Enix account.. pretty easy to setup...